TESTIMONIALS - don't just take my word for it ...
soft skills with hard edge results
'Absolutely loved the Assertiveness Training, and already seeing a change.' L Cornwell, Graphic Designer, Cambridge
‘Laura’s Soft Skills Training was brilliant – really helpful, friendly and practical.’ C McClure, Registered Osteopath, Rugeley
'Found it very useful and helpful. I can use the techniques learnt during the course in my everyday job activities (meetings, discussions, brain storming sessions - internal and with clients). I can see it clearly my confidence level is higher and I feel more relaxed. I used to be a shy person, unsure of myself. But after the course it's changing.' Bart Kwiatkowski, Cambs
'Wasn't really sure what to expect but this course was exactly what I needed and more. Ended up with loads more confidence and lots of "tools" for dealing with tricky situations. The tutor was was really encouraging but doesn't let you off too easily. I now need to go away and practice some of the skills but I'm actually looking forward to doing so. Thanks.' C Turner, RSM
'Laura's been successfully delivering skills programmes for a number of years and built up a very good reputation as a trainer at BLT. Evaluation of Laura's programmes have always been excellent. Laura is extremely knowledgeable in her key areas of soft skills and has the ability to be flexible and adapt to constantly changing circumstances, in both her style and content, which is vital. Always a pleasure to work with.' Rose Dale, Asst Learning & Development Manager, Barts & the London NHS Trust
'Laura has helped us with a number of our programmes to global financial services groups. These have ranged from client service to high-potentials' development interventions. Her contribution has been very powerful in the design phase - bringing new ideas to us as well as reflecting new thinking around our own content. Laura has then co-delivered a number of programmes with our team, and consistently brought out a very effective learning experience for the participants.' Ian Dawson, Founder, Alpha Development Partnership
'Laura is a skilled and imaginative trainer. I've both employed and worked with her for over 15 years and have always found her combination of intelligence and ability to deal sensitively with a whole range of different people an absolute winner. She manages to get to the heart of an issue quickly and calmly and knows how to engage and empower people so as to bring out the best in them. She'll be a great asset to any team or organisation; I'd recommend her anytime.' Jonathan Smith, Associate Lecturer in Psychology, Birkbeck, London University
'Very happy to recommend Laura.' Vicky Lyons, Asst Director of Learning & Development, East London NHS Foundation Trust
'I thoroughly recommend Laura Dain as a trainer of high calibre who is dedicated to her delegates. She has many qualities, including: her emotional intelligence is highly developed which means her sessions are always given in a calm atmosphere, where delegates' interactions are valued, enabling a flexible approach; and her research and preparation which is extensive, shows rigour and is always relevant, pertinent and client based.' Gillian Neal, former Senior Advisory Teacher SEN, Learning & Language Support Services, Surrey CC
'I've attended several of Laura's sessions over the past 10 years and always experienced her training as clear, very beneficial and enjoyable. I particularly appreciate her practical approach to problem solving and self development.' Tony Morris, Psychotherapist, BACP & UKAHPP
'As a manager of a number of staff within an NHS setting, working within a diverse staff group, I attended Laura's Personal Effectiveness and Communication Skills course. It was well delivered and extremely useful, as it gave me further insight into how communication can be interpreted in one way, where the meaning or intent was actually quite different. In addition, some helpful advice was received within a supportive environment as to how my own personal style of communication could be improved. I would recommend this course to all employees as a way of improving professional communications.' Tracey Wootten, Asst Head of Finance & Performance, East London NHS Foundation Trust
'Laura has a warm, empathetic approach and her understanding of learning theories ensures that learning is enjoyable, relevant and valuable. I commend her careful preparation, thorough research, well structured programmes, excellent handouts and intelligent grasp of her subject.' Liz Noble, Retired Headteacher Staines Primary School
'I've always found Laura's training to be educational - excellently researched with well prepared handouts that are very useful for future reference; inspirational - enabling me to think deeply about the subject and stimulate my own ideas; innovative - using a wide range of learning styles and techniques that make sessions stimulating and fun; and encouraging - she facilitates and promotes the sharing of ideas and learning from experience in a safe group environment. I return to her courses regularly and recommend her to others.' Sara Young, Trainer
